Return policy

Falcon Helmets is committed to providing the best shopping experience for customers. You can exchange products under the following conditions:

1. Applicable Products for Exchange:

• Products of the same model, equivalent or equal price.
• Customers pay the difference for products with a higher value than the exchanged product.

2. Product Exchange Period:

• Within 7 days from the date of receipt.

3. Cases for Product Exchange:

• Color or size does not match the order.
• Product has a manufacturer’s defect (confirmed by Falcon Helmets).

4. Conditions for Product Exchange:

• Maintain 100% of the original condition, new, unused.
• Labels, tags must be intact, not cut or removed.
• Meet Falcon Helmets’ warranty conditions.

5. Exchange Process:

• At the store: Bring the product and invoice to the authorized dealer store where the purchase was made for support.
• Via shipping: Contact Falcon Helmets to confirm exchange conditions and shipping instructions.

For any questions, please contact [Falcon Helmets’ contact information] for assistance.