Policy for Inspection of Goods

Falcon Helmets is committed to providing the best shopping experience for customers. The Goods Inspection Policy is as follows:

1. Purpose

The Goods Inspection Policy is established to ensure product quality, protect customer rights, and comply with current legal regulations.

2. Scope of Application

This policy applies to all products sold through the Falcon Helmets website.

3. Goods Inspection Process

• Inspection before delivery:
  • All products will undergo quality and quantity checks before being delivered to customers.
  • Staff will check information such as product codes, the condition of goods, and related documents.
• Inspection upon receipt:
  • Customers have the right to inspect the product immediately upon receipt.
  • If any damage, quality defects, or discrepancies with the order are found, customers must immediately notify the delivery staff or contact Falcon Helmets’ customer care department via hotline (+84) 862 140 699.

4. Regulations on Product Information

• All product information, including descriptions, images, and prices, must be clear, accurate, and transparent.
• Customers have the right to request detailed information about the product before deciding to purchase.

5. Ensuring Customer Rights

• Customers have the right to request compensation or exchange products within the specified time if the products do not meet requirements.
• The time and conditions for product exchange and return are clearly stated in the Product Return Policy page.

For any inquiries, please contact [Falcon Helmets’ contact information] for support.